Information Desk

Located at the main entrance, our reception staff is ready to answer your questions, handle admission procedures, and provide directions. (Ext: 1000 – 1001)

Identity Verification

After the identity of every patient admitted to the hospital for daily surgical procedures or inpatient care is verified, a barcoded wristband is attached by the patient consultant. The wristband includes information such as name, surname, birth date, and protocol number. Following birth, a band carrying the mother's identity information is also attached to the baby's wrist; these bands are not removed during your stay in the hospital.

The companion staying with the patient reports their identity to patient services daily, and the information is recorded. Visitors and companions can go to the patient room using the cards they receive in exchange for their ID at the reception desk. Visitors without cards are not accepted. All hospital staff carry visible hospital ID badges containing their name and photo. Personnel without an ID cannot enter patient rooms.

Baby Safety

Ensuring patient and baby safety during your hospital stay is our primary responsibility. Immediately after birth, a barcoded wristband carrying the mother's information is attached to the baby's wrist. After the baby's first examination and care, they are taken to the mother's room and stay with the mother until discharge.

Transporting the baby within the hospital by staff is done using a special baby cot; babies are not carried in arms. No personnel or individual other than the pediatrician and nurses can take the baby out of the room. The IDs of the personnel authorized to take the baby from the room are different from other staff (there is a pink band on the ID). It is recommended that a family member accompanies the baby for procedures conducted outside the room.

For the health of the baby and mother, large numbers of visitors and individuals with contagious diseases are not allowed in the room. Apart from the baby's siblings, children under the age of 12 are not permitted in the patient room for health reasons.

Valuables

Valuables and personal items belonging to our inpatients can be stored in electronic safes in the patient room with a personalized password. You can get information about using the safe from the nurse or patient consultant. If requested to leave valuables with the hospital, the patient services supervisor is notified; the officer receives the personal items against a receipt, and they are kept in the patient rights unit.

Patient Services Supervisor

Patient services provides intra-hospital coordination to meet the needs and expectations of patients and their relatives. (Ext: 164)

Patient Rooms

In rooms where patient safety is prioritized, there are nurse call devices and telephones in the bedhead units and bathrooms. Room ventilation works via circulation, with care taken to provide fresh air. All rooms have a thermostatic temperature control unit. Windows can only be opened by authorized personnel.

The remote control for satellite TV is located next to the screen. You can obtain the hospital's wireless internet password from the information desk (Ext: 1000). Inpatients are provided with free wireless access for specific periods. There are spare pillows and quilts in the wardrobe; the electronic safe is inside the cabinet. You can get information on how to use the safe from the nurse or patient consultant. The use of certain household electrical appliances in patient rooms and within the hospital is restricted.

Patient and Companion Meals

Meals provided in our hospital are prepared under the supervision of a dietitian, and meal and snack times are determined by the hospital. Due to institutional rules, bringing outside food into the room by patient relatives is restricted. Companions can benefit from the cafeteria services.

Discharge Procedures

Patients and their relatives are informed about post-discharge care, medication use, and physical activities by doctors, nurses, dietitians, and other care providers once a discharge decision is made. For discharge procedures, you can contact the line (Ext: 6166).

Patient Rights

Below is general information regarding the rights of our patients. You can contact the relevant units for detailed information and applications.

1. Right to Benefit from Services: Everyone applying to our hospital has the right to benefit from necessary medical services within the framework of justice and equity. They have the right to be informed about diagnosis and treatment processes and learn about treatment options. They have the right to demand timely action at every stage of treatment.
2. Right to Respect and Dignity: Patients have the right to receive care in a respectful, polite, and compassionate environment. Respect for personal values and beliefs is essential.
3. Right to Privacy: Patients can demand an environment suitable for audio and visual privacy during examinations and interviews. They have the right to access their medical records and receive a copy if needed.
4. Right to Know Identity: Patients have the right to know the identity and duties of the healthcare personnel tending to them.
5. Right to Information: There is a right to receive full information regarding diagnosis, treatment, proposed procedures, expected benefits, and potential risks.
6. Right to Communication: Patients who do not speak the official language may request interpreter services (subject to availability and fee conditions).
7. Patient Consent: It is essential to obtain the patient's consent for medical interventions. Participation in clinical trials and research is subject to volunteering and written consent.
8. Right to Consultation: Patients can request a consultation with a second specialist at their own request and if they agree to pay the cost.
9. Right to Refuse Planned Treatment: Patients have the right to refuse recommended treatment; in this case, the relationship with the institution and follow-ups are regulated within the framework of relevant legislation.
10. Examination and Treatment Fees: Patients have the right to demand a clear and detailed invoice for the service they applied for.
11. Receiving Social and Psychological Support: As long as it does not hinder diagnosis or treatment, patients have the right to wear their own clothes, receive support in line with their beliefs, and have a suitable companion.
12. Patient Complaints: Every patient can demand that their complaints be considered, the complaint mechanism be operated, and they be informed of the result. Legal rights are reserved.
13. Healthcare Facility Rules and Practices: Patients have the right to be informed about the rules and practices applied in the hospital and request corrections in their records.
14. Right to Benefit from Religious Services: Patients can request arrangements suitable for their religious needs within the limits of the institution's capabilities (subject to availability and fee conditions).